Online Help

Need help? We pride ourselves on good customer service. Please view any of the FAQ's below to see if it answers your query. If not, contact us.

Getting Started

How do I create an account?

Please click on the 'create an account' link at the top of the page and fill in your details. Your log in details will be emailed to you and your payment and delivery information will be stored for you to make checking out with Executive Accessories as quick and simple as possible.

How do I search for a product?

Please use the search bar at the top right hand corner of the page. All products related to your search term will drop down from the box to make searching Executive Accessories easy.

I have seen a product on the site but it no longer seems to be in stock. Will you be getting any more?

Please contact us for information on specific products which may have gone out of stock as we sometimes will stock the same product again. If you have any particular requirements please contact us, we will be happy to help.

Delivery Information

How much is delivery?

If you bought a product in-store, would you wait a week to get it? Neither would we, all of our orders are sent via DPD on a next day service for just £4.99  Delivery on all orders over £100 is free. Orders under £100 will cost £4.99 for DPD next day UK delivery (EXCLUDING Northern Ireland).

Do you deliver outside the UK?

We do ship all over the world at a flat rate of £10. Delivery to international destinations typically takes around 1-2 weeks but can take up to 4 depending on location. Most deliveries inside the EU will be delivered via Courier on 2-4 day service except certain countries such Greece and Cyprus. International deliveries outside the EU are handled via Royal Mail.

When will I receive my standard delivery item?

We endeavour to dispatch items ordered before 3pm Monday to Friday on the same day, all our items are sent via DPD on a next working day service. Items ordered after this time will be sent out the next working day. Please note we do not dispatch or deliver items on Saturdays, Sundays or Bank Holidays. As all of our products are carefully selected from various suppliers, it can occur that customers ordering multiple items will be given the option to receive their order in one package, or in separate deliveries as and when the items are ready to be sent out.

Do you offer next day delivery?

All of our UK orders are sent via DPD on a next working day service. We believe our customers deserve to have their order the next day and have teamed up with DPD to provide that at just £4.99, no matter how much you order. Add a few more items to your basket  and orders over £100 are shipped absolutely free on a next working day service.

Our Delivery Service

Once your order has been dispatched, you’ll receive a notification email containing your unique tracking number. Please click on the tracking number to check the status of your order online. 

On the morning of the delivery we will send you another email that will provide you with an estimated time of arrival, within 1 hour. If inconvenient you may choose an alternative date for delivery by following the instructions provided.

If you gave us your mobile phone number when you placed your order we will also send you an SMS txt message on the delivery morning. You will also be able to choose a different delivery day by txting back.†

† SMS txt notification applies to mainland UK only and therefore excludes Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands and Offshore Islands.

Help with your Order and Returns

Can I change my order once it has been placed?

Your order can be changed up until it has been dispatched, please contact us as soon as possible to change or cancel your order. Unfortunately, once the item has been dispatched we are unable to cancel the order, and you will have to return the item and incur any additional shipping costs. Please note that orders which have additional engraving are non-refundable and we cannot accept cancellations after 1 hour of the order being placed.

Has my order been shipped?

You can track the status of your order on the 'order status' link under 'My Account'

How do I return a product?

Have you received my returned item?

We'll notify you via e-mail of your refund once we've received and processed the returned item.

I have received the wrong item/s, what should I do?

If you have received the wrong order, please notify us on orders@executive-accessories.co.uk as soon as you have received it.

I have not received my order

If you have not received your standard delivery item within 5 working days, please check that you have not received a Royal Mail attempted delivery card, and also check in all possible locations around your delivery address that it could have been left. We do advise that delivery could take up to 15 working days, however if you still have not received it then please contact us.

General Queries

Do you do gift wrapping?

We do offer gift wrapping at an additional cost, depending on the item you have ordered. Please see our gift wrapping page for further information.

Do you do gift vouchers?

We offer gift certificates for any amount you wish up to £1000.00, to be emailed to the person you wish to buy a gift certificate for complete with a personal message. Please click here to purchase a gift certificate.

Do you have a shop?

Executive Accessories are an online retailer only. We do not have a retail outlet as this means that we can offer our online customers great value for money on luxury products.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Privacy

Executive Accessories Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it. 

When you order, we need to know your full contact details.  This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. 

We only use your personal information for the purposes of fulfilling your order.

We will only contact you with your consent.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not store any financial details.

We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting Executive Accessories Ltd on 0845 073 3331 or emailing info@executive-accessories.co.uk

We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site.  A cookie is an element of data that our Website sends to your browser which is then stored on your system.  You can set your browser to prevent this happening.  Any information collected in this way can be used to identify you unless you change your browser settings.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area).  Your information will not be transferred outside the EEA for any other purpose.

If you have any questions about privacy please contact us on 0845 073 3331 or info@executive-accessories.co.uk